Services
"Standard Security Systems provides its services
quietly, consistently, and competently. It is a company
with integrity that does not take advantage of its customers.
It is a joy to be associated with you. Keep up the good
work." - C. Denton, Bridgeport, CT
Standard Security Systems takes pride in offering the
service you need to ensure that your alarm system is
always working to protect you and your loved ones.
Customer Service
Around-the-clock customer service is just one of the
services Standard Security Systems offers its customers.
During normal business hours, we have a team of licensed
service technicians in our office to help resolve technical
issues and answer your questions. Standard employees are on duty in our home office 24
hours a day, 365 days a year, and our state-licensed
technicians are on-call 24/7 to respond to your emergency
needs.
Remote Diagnostics
Standard Security Systems offers
in-home repair and replacement service when necessary,
with technicians on call 24/7. With our remote
diagnostic capabilities, we can typically run a full
analysis of your system and often resolve problems without
a home visit. Remote diagnostics and off-site
reprogramming are usually provided at no cost to our
customers.
On-Line Account Services
Standard Security Systems offers our customers the
ability to access and manage their central station account
information on-line. For details of this unique
feature, click the “My Account” button.
Product Manuals
Looking for that misplaced training booklet?
For your convenience, we have set up links for you to
download product manuals whenever you are in need.
Click
Here to Download User Guide
FAQ
Q: How do I cancel a dispatch after my alarm
goes off?
A: Our central station will call to
verify the alarm signal prior to dispatching the authorities.
If for some reason you do not receive this call, please
call 1-800-341-4416, then press option 1. Please have
your Central Station account number and password ready.
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Q: I have motion sensors on my system, can
I turn the system on while in the house?
A: Standard systems provide for arming
your system without motion detection by arming with
a bypass or “STAY” mode. Please consult
your user guide for your specific arming sequence or
view your guide on our “User Manual” page.
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Q: Why does my keypad display "NO AC"?
A: An alarm panel will normally display
"NO AC" when the system has lost electrical
power. The outlet should be checked to verify that it
is operational. If the outlet is working properly a
service call will be needed.
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Q: Why does my alarm system display “FC” or
“Fail to Comm” on the keypad?
A: The alarm system displays these
messages when your system fails to communicate with
our central station, usually due to phone service troubles
or changes. If your phone service is working properly
resetting the keypad and testing the system will typically
clear this condition.
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Q: Why is my system not communicating correctly?
A: An alarm system may lose communications
for several reasons. Either the telephone line or the
Internet through which the system communicates may be
inoperable, or equipment on the alarm system may not
be functioning properly. Call Standard at 1-800-341-4416,
press option 3, and a service representative will assist
you.
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Q: What should I do if my technician does not
show up as scheduled?
A: Your time is important and our
technicians strive to arrive promptly as scheduled.
If we are running late and have not contacted you, please
call 1-800-341-4416 and select option 3 for our Service
Department.
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Q: Why does my keypad display "NOT READY"?
A: Your keypad is informing you that
the alarm system is not ready to turn on (arm). Common
reasons for this are that a door or window is not completely
closed, a motion detector may be sensing movement, or
a previous alarm has not been cleared out of memory.
Correct the condition and the alarm system will be ready
to arm.
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Q: When my system was installed, I wrote a
check to Standard, but it's not reflected on my first
bill. Is there a problem?
A: Sometimes, because of billing cycles,
your first bill is issued before the payment has been
posted. The payment will appear on your next bill; if
not, call Standard.
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Q: What does it mean when a “CHECK” or “!”
or “WL TRBL” appears on the keypad?
A: These symbols are related to easily correctable
troubles with your system usually caused by three conditions
– phone service problems, AC power problems, or battery
problems. Our user guide section will help you find
your specific condition which may be no more complicated
than changing a battery.
For further assistance call our Service Department at
1-800-341-4416, option 3.
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Q: How do I change the people listed on my
call list?
A: Just log onto www.standardsecurity.com
and log in under the “My Account” tab. Have
your Central Station account number and your password
ready in order to make your changes. Please be sure
to tell everyone on your call list what to do in case
they receive a call from Standard.
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Q: What if my system isn't working right?
A: Standard will be happy to investigate any problems
you're having with your equipment. Just call 1-800-341-4416
and press option 3 for any service-related issues.
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Q: If there is a problem, can you turn my system
off from the Standard offices?
A: No. Your system is an independent
unit and can only be turned off at your control keypad.
Fortunately, the siren will automatically turn off in
10 minutes or less.
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Q: What happens when I press the panic, fire,
or medical alarm buttons on the keypad?
A: If you hold down these buttons
on the keypad for 1 to 3 seconds, an alarm condition
is transmitted to Standard’s Monitoring Center,
and the appropriate emergency services are notified
and dispatched.
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Q: If I lose electrical power, will my alarm
system still work?
A: Yes. In case of a power loss, the
back-up battery will activate to maintain your alarm
protection for several hours. In the event your battery
is low, a low-battery signal will be sent to our Monitoring
Center and you will be notified.
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Q: If I have an emergency, should I call Standard
first?
A: No. If you have an emergency, call
911 first. If you are unable to call 911, then depress
the panic, fire, or medical alarm buttons on your keypad,
and Standard’s monitoring station will request
emergency services.
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Q: Should I test my system regularly?
A: Yes. It is your responsibility
to make sure that your system is in good working order.
It's easy to test your system; just refer to your user
guide or call 1-800-341-4416 and ask for instructions.
If you find that a part of your system is not working
properly, call Standard to request repair service.
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Q: Who do I call for alarm monitoring issues?
A: Call Standard at 1-800-341-4416,
then press option 1.
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Q: Who do I call to schedule service for my
security system?
A: Call Standard at 1-800-341-4416,
then press option 3.
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Q: Who do I call for billing questions related
to my security system?
A: Call Standard at 1-800-341-4416,
then press option 4.
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