Frequently Asked Questions

How do I cancel a dispatch after my alarm goes off?: Our central station will call to verify the alarm signal prior to dispatching the authorities. If for some reason you do not receive this call, please call 1-800-341-4416, then press option 1. Please have your Central Station account number and password ready.
I have motion sensors on my system, can I turn the system on while in the house?: Standard systems provide for arming your system without motion detection by arming with a bypass or “STAY” mode. Please consult your user guide for your specific arming sequence or view your guide on our “User Manual” page.
Why does my keypad display "NO AC"?: An alarm panel will normally display "NO AC" when the system has lost electrical power. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.
Why does my alarm system display “FC” or “Fail to Comm” on the keypad?: The alarm system displays these messages when your system fails to communicate with our central station, usually due to phone service troubles or changes. If your phone service is working properly resetting the keypad and testing the system will typically clear this condition.
Why is my system not communicating correctly?: An alarm system may lose communications for several reasons. Either the telephone line or the Internet through which the system communicates may be inoperable, or equipment on the alarm system may not be functioning properly. Call Standard at 1-800-341-4416, press option 3, and a service representative will assist you.
What should I do if my technician does not show up as scheduled?: Your time is important and our technicians strive to arrive promptly as scheduled. If we are running late and have not contacted you, please call 1-800-341-4416 and select option 3 for our Service Department.
Why does my keypad display "NOT READY"?: Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of memory. Correct the condition and the alarm system will be ready to arm.
When my system was installed, I wrote a check to Standard, but it's not reflected on my first bill. Is there a problem?: Sometimes, because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill; if not, call Standard.
What does it mean when a “CHECK” or “!” or “WL TRBL” appears on the keypad?: These symbols are related to easily correctable troubles with your system usually caused by three conditions – phone service problems, AC power problems, or battery problems. Our user guide section will help you find your specific condition which may be no more complicated than changing a battery. For further assistance call our Service Department at 1-800-341-4416, option 3.
How do I change the people listed on my call list?: Just log onto standardsecurity.com and log in under the “My Account” tab. Have your Central Station account number and your password ready in order to make your changes. Please be sure to tell everyone on your call list what to do in case they receive a call from Standard.
What if my system isn't working right?: Standard will be happy to investigate any problems you're having with your equipment. Just call 1-800-341-4416 and press option 3 for any service-related issues.
If there is a problem, can you turn my system off from the Standard offices?: No. Your system is an independent unit and can only be turned off at your control keypad. Fortunately, the siren will automatically turn off in 10 minutes or less.
What happens when I press the panic, fire, or medical alarm buttons on the keypad?: If you hold down these buttons on the keypad for 1 to 3 seconds, an alarm condition is transmitted to Standard’s Monitoring Center, and the appropriate emergency services are notified and dispatched.
If I lose electrical power, will my alarm system still work?: Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to our Monitoring Center and you will be notified.
If I have an emergency, should I call Standard first?: No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic, fire, or medical alarm buttons on your keypad, and Standard’s monitoring station will request emergency services.
Should I test my system regularly?: Yes. It is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your user guide or call 1-800-341-4416 and ask for instructions. If you find that a part of your system is not working properly, call Standard to request repair service.
Who do I call for alarm monitoring issues?: Call Standard at 1-800-341-4416, then press option 1.
Who do I call to schedule service for my security system?: Call Standard at 1-800-341-4416, then press option 3.
Who do I call for billing questions related to my security system?: Call Standard at 1-800-341-4416, then press option 4.

Technical Support

Standard Security Systems takes pride in offering the service you need to ensure that your alarm system is always working to protect you and your loved ones.

Customer Service & Technical Support: 800.341.4416

Around-the-clock customer service is just one of the services Standard Security Systems offers its customers. During normal business hours, we have a team of licensed service technicians in our office to help resolve technical issues and answer your questions. Standard employees are on duty in our home office 24 hours a day, 365 days a year, and our state-licensed technicians are on-call 24/7 to respond to your emergency needs.

Remote Diagnostics

Standard Security Systems offers in-home repair and replacement service when necessary, with technicians on call 24/7. With our remote diagnostic capabilities, we can typically run a full analysis of your system and often resolve problems without a home visit. Remote diagnostics and off-site reprogramming are usually provided at no cost to our customers.

On-Line Account Services

Standard Security Systems offers our customers the ability to access and manage their central station account information on-line. For details of this unique feature, go to the My Account page.

Product Manuals

Looking for that misplaced training booklet? For your convenience, we have set up links for you to download product manuals whenever you are in need. The product manuals are in PDF format.

If you have a PDF reader, click on the icon to the right view each of the available product manuals.
If you do not have a PDF reader, Adobe Acrobat Reader is freely available from Adobe.